# ServiceNow UAT testing

> ITSM workflows look right in dev. They break on the people who matter.

ServiceNow spans IT, HR, and facilities simultaneously. A misconfigured approval chain or broken self-service portal doesn't raise a helpdesk ticket — it stalls the entire department relying on it.

Canonical page: [https://bugwolf.com/platform/servicenow-uat](https://bugwolf.com/platform/servicenow-uat)

## What Bugwolf tests

- ITSM workflow validation
- Approval chain testing
- CMDB integrity checks
- Self-service portal QA

## Related guidance

- [ServiceNow ITSM UAT Checklist: What to Validate Before Go-Live](https://bugwolf.com/post/servicenow-itsm-uat-checklist/index.md): A ServiceNow ITSM release is ready when real incidents, problems, changes, approvals, SLAs, notifications, and recovery paths work for the people operating them—not just when the workflow publishes.
- [ServiceNow CMDB and Integration UAT: What to Test Before Release](https://bugwolf.com/post/servicenow-cmdb-integration-uat/index.md): ServiceNow CMDB and integration UAT must prove that configuration items, relationships, service maps, and connected systems remain trustworthy when discovery, tickets, changes, and failures meet in production.
- [ServiceNow HRSD and Self-Service UAT: What Employees Need to Test](https://bugwolf.com/post/servicenow-hrsd-uat/index.md): ServiceNow HRSD UAT must prove that employees, managers, HR agents, and downstream teams can complete service journeys through the portal, case workflows, approvals, knowledge, and fulfilment paths.

## Next step

- [Managed UAT Services](https://bugwolf.com/services/index.md): How Bugwolf scopes, executes, reports, and signs off enterprise UAT
- [Contact Bugwolf](https://bugwolf.com/contact/index.md): Discuss platform UAT with Ash Conway