The 5 Secrets To A Happy In-House Testing Team

“How did this get past our testers?” That’s the dreaded question. And, once it’s asked, it’s your responsibility to answer. Defects will always make it to production, but there are ways to increase the chances of catching them earlier in the software development lifecycle (SDLC). When hazy requirements, monotonous work, and impossible timelines become the status quo, organisations unknowingly reinforce a culture that doesn’t value digital quality. Want to support happier, more effective in-house testing teams AND improve the speed and quality of your releases? Here are five places to start:
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Are these issues undermining your team’s satisfaction?

Addressing these problems can help you create an environment that will ensure your software testers are as effective as they can be, while keeping them, and their proprietary knowledge, on your team long term.

Problem #1: Complacency due to monotonous and mundane work

Perhaps the most common problem testers face is monotony.

As applications become larger and teams become more focused on particular areas, the software testers are likely to test the same aspects of the application iteration after iteration, release after release.

At first, this seems like a good thing. After all, if they are experienced in a particular area, why change?

The problem is complacency.

As testers test the same code over and over again, they will begin to take certain things for granted. Certain user experiences may become commonplace to them and get ignored, letting issues and defects slip through to production.

What you can do about it...

The most obvious solution to combat monotony is to mix things up. Rotate teams so that software testers will test different aspects of each release. Not only does this keep the work fresh, it also ensures that all software testers have a broad understanding of the application as a whole.

When it makes sense, change testing methods. If testers aren’t able to switch areas of expertise, encourage them to approach the testing from another area of the application. This will facilitate testers putting themselves in the mindset of a person who has never seen the application before.

If monotony stems...

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